Bring your customer service to another level
From managing contracts or customer relations to implementing a simple and shared repository, iTop is the one platform you need to manage all your activities. iTop is a comprehensive solution dedicated to your team’s performance and your clients’ satisfaction.
Why iTop ?
Support your internal process and your services’ quality while benefiting from the guarantee of a French open-source software and the comfort of a complete SaaS IT Services solution.
Accessible
Suitable for all- A free version
- A full ITSM solution in all offers
- Adaptable offers
Open-source
Built on an open-source project- Reversible data
- Offers without any obligation
- A thriving community of users
Intuitive
User experience oriented- An easy-to-learn solution
- An ergonomic customer portal
- An UI built for your team’s comfort
Have a quick tour of iTop SaaS !
Here's a short video to show yo how iTop SaaS can better your client service while optimizing your time and improving your team's efficiency.
Easy to implement and parameter, you can start for free !
Improve your services' quality
Discover the intuitive and ergonomic customer portal designed to optimized the user experience. A single channel with multiple features for a seamless flow of communication. You will also benefit from a full set of features dedicated to your helpdesk and a greater tickets qualification.
Control your costs
As a renowned open-source ITSM software editor, Combodo always kept its customers’ operational needs in mind while developing its tools. This experience helps us providing you with an ever more comprehensive and evolving solution that will adapt to your budget.
Improve your internal processes
iTop ease of use will enable your team to enhance the quality of their services while preserving their time and comfort. With iTop SaaS as their support tool, they now focus and their main mission: IT service!
Features
With a multitude of features, iTop addresses every aspect of your business. From communicating with your users to managing your IT resources, equip your daily practices.
CMDB
Manage your entire IT environment and document it in a simple and shared repository.
User portal & communication
Upgrade your customer service with a single and user-friendly contact point.
Full services management
Manage your contracts, service catalog, SLAs, coverage windows and so on. Centralize all your activities on one platform.
Impact analysis on incident
Better your responsiveness on incidents by identifying their impact at a glance.
Mail to ticket automation
Synchronize all your communication regardless of the entry channel.
Service demand and incident management
Qualify your ticket for better priority management.
Precanned replies
Save time on your routine requests by pre-filling some of your most used replies.
FAQ included
Encourage your customers’ autonomy with a dedicated FAQ.
Notifications
Stay informed without receiving loads of emails.
Multi-organization
Secure your different activities by structuring them in multiple organizations.
Included mailbox
Avoid confusion with a dedicated customer service mailbox.
Leave management
Ensure your agents availability and enhance your customer service responsiveness.
Services
Our team is committed to assist you in taking full advantage of our solution. Contact our experts or share your experience with the community: Regardless of your budget, work processes or needs, you will find the adequate channel to address your issue.
Success pack
We offer service packages to assist you in implementing or using the solution.
Find out more
Community
iTop has a growing and active community of users thanks to its open-source origins.
Access iTop forums
FAQ
Find all the basic information regarding your account and how to use iTop SaaS. Don’t hesitate to give us your feedbacks, we will continue to improve it to address your expectations more effectively.
Get to the FAQ
Options
Increase quotas or subscribe to additional features whenever you feel it’s necessary. Our offers are adaptable to your every need. Find more details about our offers and options in the comparative table.
See more detailsDaily business with iTop
Our customers immediately knew how to submit their requests through the new portal. They took ownership of iTop without any difficulty. It proves that it is a highly accessible and easy-to-use solution. We recorded 1200 logins to iTop last July: it’s impressive for summer! Internally, iTop generated a craze we didn’t expect! Our staff immediately used iTop on a daily basis.
Anne-Gaëlle Le Guen – SI Consultant – SIBAn effective system
With iTop, information is flowing effectively among our teams : one always receives relevant information at the right time. This system is way more effective than a simple messaging solution because it works through predefined workflows.
Joris Loizeau – Outsourcing operations – GIE SESAM-VitaleUser-friendly, intuitive, simple…
We were able to customize the tickets to speak the language of the users and avoid a technical vocabulary. […] iTop is user-friendly, intuitive and easy to customize and implement.
Jean-Christophe Mercier – Production and architecture manager – AlptisA clear vision
iTop gives us excellent visibility of changes and incidents, all in the same interface. We've set up the display to give us the essential information, which makes it much easier for our teams to work. We have a clear vision of the tools and the information system. Moreover, we are no longer polluted by email alerts: we only receive the notifications that are essential to the helpdesk.
Franck Vergnaud – Change Manager – But
Pricing
Provide your team with the means to succeed and address your customers’ needs with our adaptable, evolving and reversible offers.
Free
0€ / up to 3 agents- Services management (see more details in the comparative table)
- CMDB
- Simple ticket
- User portal
- FAQ
- Mail to ticket automation
- 1 mailbox
- Up to 3 agents
- Unlimited portal users
- 100 Cis
Team
20€ / agent (excl. VAT)(available by packs of 5 agents) 192€ / agent (excl. VAT)
(available by packs of 5 agents)
- iTop Free +
- Advanced notifications
- Daily backups
- Time tracking
- Branding customization
- Webhooks
- Access to additional assistance services
- Up to 6 packs (30 agents)
- Unlimited CMDB in option (5€/month/user)
Scale
Coming soon
-
You need a customized iTop for larger teams ? iTop Scale is coming soon !
Want to be warned when it launches ?
Let me know !
iTop SaaS Tailored
Tailored is iTop SaaS' fully customizable subscription, hosted and managed by Combodo, editor of iTop, and following all ITIL processes.
Designed for a controlled management of your information system by combining modeling and management of all its technical, organizational and human components.
Available with 3 levels of services.
| Free 0€ for 3 support agents | Team From 100€/month (Excl. VAT) for 5 support agents From 960€/year (Excl. VAT) for 5 support agents | Tailored Contact us | |
|---|---|---|---|
Services management:
|
|||
| CMDB |
Up to 100 CIs |
Unlimited CIs (5€/month/agent) Unlimited CIs (25€/year/agent) |
Unlimited CIs |
| Simple ticket | |||
| User portal | |||
| FAQ | |||
| Ticket creation by email | |||
| Rest API (Know more) | |||
| Advanced notifications | |||
| Data import & export | |||
| Mailbox |
1 included |
1 included |
Not included |
| Additionnal mailbox configuration | |||
| ITIL tickets | |||
| Database |
Up to 2GB |
5GB included |
20GB included |
| Attachment size |
Up to 10MB |
Up to 15MB |
Unlimited |
| Backup |
1 backup a day saved for 48h |
1 backup a day saved for 7 days |
Customized |
| Restoration |
On demand |
On demand |
On demand |
| Assistance |
Community support |
Included |
included |
| Success pack |
On demand |
On demand |
|
| Access to additional quotas |
Unlimited |
||
| Customisation services | |||
| Change management | |||
| Time Tracking (Know more) |
On demand |
||
| Branding customization (Know more) | |||
| API Rest (Know more) | |||
| Webhooks (Know more) | |||
| Access to additional extensions | |||
| LDAP Synchronization and login (Know more) |
