From managing contracts or customer relations to implementing a simple and shared repository, iTop is the one platform you need to manage all your activities. iTop is a comprehensive solution dedicated to your team’s performance and your clients’ satisfaction.
Support your internal process and your services’ quality while benefiting from the guarantee of a French open-source software and the comfort of a complete SaaS IT Services solution.
Here's a short video to show yo how iTop SaaS can better your client service while optimizing your time and improving your team's efficiency.
Easy to implement and parameter, you can start for free !
Discover the intuitive and ergonomic customer portal designed to optimized the user experience. A single channel with multiple features for a seamless flow of communication. You will also benefit from a full set of features dedicated to your helpdesk and a greater tickets qualification.
As a renowned open-source ITSM software editor, Combodo always kept its customers’ operational needs in mind while developing its tools. This experience helps us providing you with an ever more comprehensive and evolving solution that will adapt to your budget.
iTop ease of use will enable your team to enhance the quality of their services while preserving their time and comfort. With iTop SaaS as their support tool, they now focus and their main mission: IT service!
With a multitude of features, iTop addresses every aspect of your business. From communicating with your users to managing your IT resources, equip your daily practices.
Our team is committed to assist you in taking full advantage of our solution. Contact our experts or share your experience with the community: Regardless of your budget, work processes or needs, you will find the adequate channel to address your issue.
We offer service packages to assist you in implementing or using the solution.
Find out moreiTop has a growing and active community of users thanks to its open-source origins.
Access iTop forumsFind all the basic information regarding your account and how to use iTop SaaS. Don’t hesitate to give us your feedbacks, we will continue to improve it to address your expectations more effectively.
Get to the FAQIncrease quotas or subscribe to additional features whenever you feel it’s necessary. Our offers are adaptable to your every need. Find more details about our offers and options in the comparative table.
See more detailsOur customers immediately knew how to submit their requests through the new portal. They took ownership of iTop without any difficulty. It proves that it is a highly accessible and easy-to-use solution. We recorded 1200 logins to iTop last July: it’s impressive for summer! Internally, iTop generated a craze we didn’t expect! Our staff immediately used iTop on a daily basis.
Anne-Gaëlle Le Guen – SI Consultant – SIBWith iTop, information is flowing effectively among our teams : one always receives relevant information at the right time. This system is way more effective than a simple messaging solution because it works through predefined workflows.
Joris Loizeau – Outsourcing operations – GIE SESAM-VitaleWe were able to customize the tickets to speak the language of the users and avoid a technical vocabulary. […] iTop is user-friendly, intuitive and easy to customize and implement.
Jean-Christophe Mercier – Production and architecture manager – AlptisiTop gives us excellent visibility of changes and incidents, all in the same interface. We've set up the display to give us the essential information, which makes it much easier for our teams to work. We have a clear vision of the tools and the information system. Moreover, we are no longer polluted by email alerts: we only receive the notifications that are essential to the helpdesk.
Franck Vergnaud – Change Manager – ButProvide your team with the means to succeed and address your customers’ needs with our adaptable, evolving and reversible offers.
Victim of its own success !
Tailored is iTop SaaS' fully customizable subscription, hosted and managed by Combodo, editor of iTop, and following all ITIL processes.
Designed for a controlled management of your information system by combining modeling and management of all its technical, organizational and human components.
Available with 3 levels of services.
Sold outVictim of its own success ! Free 0€ for 3 support agents |
Team From 100€/month (Excl. VAT) for 5 support agents From 960€/year (Excl. VAT) for 5 support agents | Tailored Contact us | |
---|---|---|---|
Services management:
|
|||
CMDB |
Up to 100 CIs |
Unlimited CIs (5€/month/agent) Unlimited CIs (25€/year/agent) |
Unlimited CIs |
Simple ticket | |||
User portal | |||
FAQ | |||
Ticket creation by email | |||
Rest API (Know more) | |||
Advanced notifications | |||
Data import & export | |||
Mailbox |
1 included |
1 included |
Not included |
Additionnal mailbox configuration | |||
ITIL tickets | |||
Database |
Up to 2GB |
5GB included |
20GB included |
Attachment size |
Up to 10MB |
Up to 15MB |
Unlimited |
Backup |
1 backup a day saved for 48h |
1 backup a day saved for 7 days |
Customized |
Restoration |
On demand |
On demand |
On demand |
Assistance |
Community support |
Included |
included |
Success pack |
On demand |
On demand |
|
Access to additional quotas |
Unlimited |
||
Customisation services | |||
Change management | |||
Time Tracking (Know more) |
On demand |
||
Branding customization (Know more) | |||
Webhooks (Know more) | |||
Access to additional extensions | |||
LDAP Synchronization and login (Know more) |
You have a question on iTop SaaS, a feedback to give or you just want to chat ? Contact us !