Bring your customer service to another level

Set aside your spreadsheets and fragmented management for an efficient customer services management tool. iTop is a comprehensive solution dedicated to your team’s performance and your clients’ satisfaction.

Why iTop ?

Enhance your internal process and your services’ quality while benefiting from the guarantee of a French open-source software and the comfort of a SaaS services CRM.

1

Accessible

A controlled budget
  • A free offer
  • A comprehensive tool in all offers
  • Adaptable offers
2

Open-source

Built on an open-source project
  • Reversible data
  • Offers without any obligation
  • A thriving community of users
3

Intuitive

User experience oriented
  • An easy-to-learn solution
  • An ergonomic customer portal
  • An UI built for your team’s comfort

Let's enhance your customers' experience

Discover iTop SaaS, a solution that gives you the means to better your client service while optimizing your time and improving your team's efficiency.

Easy to implement and parameter, you can start right now!

Improve your service quality

... to increase your client satisfaction

Discover the intuitive and ergonomic customer portal designed to optimized the user experience. A single channel with multiple features for a seamless flow of communication. You will also benefit from a full CRM of services for greater tickets qualification.

Control your costs

... Without impacting quality or making compromise on your tool capacity

As a well-known open-source ITSM software editor, Combodo always kept its customers’ operational needs in mind while developing its tools. This experience helps us providing you with an ever more comprehensive and evolving solution that will adapt to your budget.

Improve your internal processes

... and refocus on your core activities.

iTop ease of use will enable your team to enhance the quality of their services while preserving their time and comfort. With iTop SaaS as their support tool, they now focus and their main mission: service!

Features

With a multitude of features, iTop addresses every aspect of your business. From communicating with your users to managing your human resources, equip your daily practices.

CMDB

Say goodbye to spreadsheets! Manage your assets through iTop.

User portal & communication

Upgrade your customer service with a single and user-friendly contact point.

Full services CRM

Manage your contracts, service catalog, SLAs, coverage windows and so on. Centralize all your activities on one platform.

Impact analysis on incident

Better your responsiveness on incidents by identifying their impact at a glance.

Mail to ticket automation

Synchronize all your communication regardless of the entry channel.

Service demand and incident management

Qualify your ticket for better priority management.

Precanned replies

Save time on your routine requests.

FAQ included

Encourage your customers’ autonomy with a dedicated FAQ.

Notifications

Stay informed without receiving loads of emails.

Multi-organization

Secure your different activities by structuring them with the multi-organization mode.

Included mailbox

Avoid confusion with a dedicated customer service mailbox.

Leave management

Ensure your agents availability and enhance your customer service responsiveness.

Services

Assistance, training, community: find the most suited help to make the best out of iTop SaaS.

Our team is committed to assist you in taking full advantage of our solution. Contact our experts or share your experience with the community: Regardless of your budget, work processes or needs, you will find the adequate channel to address your issue.

Assistance

We offer service packages to assist you in implementing or using the solution.

Find out more

Training

Train and engage the best practices with our experts' guidance.

Find out more

Community

iTop has a growing and active community of users thanks to its open-source origins.

Access iTop forums

FAQ

Find all the basic information regarding your account and how to use iTop SaaS. Don’t hesitate to give us your feedbacks, we will continue to improve it to address your expectations more effectively.

Get to the FAQ

Options

Increase quotas or subscribe to additional features whenever you feel it’s necessary. Our offers are adaptable to your every need. Find more details about our offers and options in the comparative table.

See more details

Daily business with iTop

Our customers immediately knew how to submit their requests through the new portal. They took ownership of iTop without any difficulty. It proves that it is a highly accessible and easy-to-use solution. We recorded 1200 logins to iTop last July: it’s impressive for summer! Internally, iTop generated a craze we didn’t expect! Our staff immediately used iTop on a daily basis.

Anne-Gaëlle Le Guen – SI Consultant – SIB

An effective system

With iTop, information is flowing effectively among our teams : one always receives relevant information at the right time. This system is way more effective than a simple messaging solution because it works through predefined workflows.

Joris Loizeau – Outsourcing operations – GIE SESAM-Vitale

User-friendly, intuitive, simple…

We were able to customize the tickets to speak the language of the users and avoid a technical vocabulary. […] iTop is user-friendly, intuitive and easy to customize and implement.

Jean-Christophe Mercier – Production and architecture manager – Alptis

iTop for all

The entire European IT department uses iTop and our ambition is to open the release management part to other countries. We also want to extend the use of iTop to the network infrastructure and open a catalog of services for all of Euromaster's requirements, not just IT.

Lionel Montaudon - IT project manager - Euromaster Europe

A clear vision

iTop gives us excellent visibility of changes and incidents, all in the same interface. We've set up the display to give us the essential information, which makes it much easier for our teams to work. We have a clear vision of the tools and the information system. Moreover, we are no longer polluted by email alerts: we only receive the notifications that are essential to the helpdesk.

Franck Vergnaud – Change Manager – But
Client Client Client Client Client

Our offers

Provide your team with the means to succeed and address your customers’ needs with our adaptable, evolving and reversible offers.

Billing cycle :

Free

0€
  • Services CRM (see more details in the comparative table)
  • CMDB
  • Simple ticket
  • User portal
  • FAQ
  • Mail to ticket automation
  • 1 mailbox
  • 3 support agents maximum
  • unlimited portal users
  • 100 Cis
Start now

Tailored

Contact us
  • A fully customizable iTop ready to address all of your company’s needs.
    Contact us
Comparative table
Free 0€ Team From 100€/month (Excl. VAT) for 5 support agents From 960€/year (Excl. VAT) for 5 support agents Tailored Contact us
Services CRM:
  • SLA’s management
  • Coverage windows
  • Customer contracts
  • Supplier contracts
  • Services catalog
  • Leave calendar
CMDB

Up to 100 CIs

Unlimited CIs

Unlimited CIs

Simple ticket
User portal
FAQ
Ticket creation by email
Advanced notifications
Data import & export
Mailbox

1 included

1 included

Not included

Additionnal mailbox configuration
Support agents

Up to 3 support agents

1 pack of 5 support agents (100€ for each additional pack, up to 30 support agents)*

Unlimited

ITIL tickets
Database

Up to 2GB

5GB included

20GB included

Attachment size

Up to 10MB

Up to 15MB

Unlimited

Backup

1 backup a day saved for 48h

1 backup a day saved for 7 days

Customized

Restoration

On demand

On demand

On demand

Assistance

Community support

Included

Dedicated assistance

Access to additional assistance services

On demand

Dedicated assistance

Access to additional quotas

Unlimited

Customisation services
Change management
Access to additional extensions
* Maximum support agents recommended for optimum performance.

Contact

You have a question on our offers ? Contact our sales team.

*Required fields