Create ​​​​​​​Application Solution

Documentation > Configuration Management Module > Create ​​​​​​​Application Solution
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Application Solution

 Application Solutions describe complex applications that are made of (or depend on) several basic components. They are a specialized type of “Group” for documenting large applications. The main information conveyed by an Application Solution is its list of relationships.

Application Solution Properties

Name Type Mandatory?
Name Alphanumeric string Yes
Organization Foreign key to a(n) Organization Yes
Status Possible values: active, inactive No
Business criticity Possible values: high, low, medium No
Move to production date Date (year-month-day) No
Description Multiline character string No


Tab Description
Contacts All the contacts for this configuration item
Documents All the documents linked to this configuration item
Tickets All the tickets for this configuration item
CIs All the configuration items that compose this application solution
Business processes All the business processes depending on this application solution
Provider contracts All the provider contracts for this configuration item
Services All the services impacted by this configuration item

Creating a new Application Solution

Click on the “New CI” menu:

Then select “Application Solution” in the form below:

And click “Apply” to display the Application Solution creation form:

To link other configuration items to the new Application Solution, click on the tab “CIs” and use the buttons to Add/Remove CIs from the list. The tab “Contacts” is for managing the relationships with Contacts, etc.


  • Impacts: an Application Solution is considered as impacting all its related Business Processes (listed in the tab “Business Processes”).

  • Depends on: an Application Solution is considered as depending on all its related CIs (listed in the tab “CIs”).


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