Application Solutions describe complex applications that are made of (or depend on) several basic components. They are a specialized type of “Group” for documenting large applications. The main information conveyed by an Application Solution is its list of relationships.
|Organization||Foreign key to a(n) Organization||Yes|
|Status||Possible values: active, inactive||No|
|Business criticity||Possible values: high, low, medium||No|
|Move to production date||Date (year-month-day)||No|
|Description||Multiline character string||No|
|Contacts||All the contacts for this configuration item|
|Documents||All the documents linked to this configuration item|
|Tickets||All the tickets for this configuration item|
|CIs||All the configuration items that compose this application solution|
|Business processes||All the business processes depending on this application solution|
|Provider contracts||All the provider contracts for this configuration item|
|Services||All the services impacted by this configuration item|
Click on the “New CI” menu:
Then select “Application Solution” in the form below:
And click “Apply” to display the Application Solution creation form:
To link other configuration items to the new Application Solution, click on the tab “CIs” and use the buttons to Add/Remove CIs from the list. The tab “Contacts” is for managing the relationships with Contacts, etc.
Impacts: an Application Solution is considered as impacting all its related Business Processes (listed in the tab “Business Processes”).
Depends on: an Application Solution is considered as depending on all its related CIs (listed in the tab “CIs”).
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