How to regroup User Requests

Documentation > User Guide > How to regroup User Requests
  • Available with
  • Free
  • Tailored
  • Team

Regrouping User Request

It is sometimes useful to regroup user requests under an incident which is the root cause of the issue. For instance when a mail server is down, you may have several end users complaining about mailbox being unavailable.

To group user requests, use the field parent request.

If an incident ticket is parent of a user request, then each time its private and public logs are modified, iTop will automatically update the logs of the child requests. When the parent incident get resolved, iTop will automatically mark the child requests as “resolved”.

You still have unanswered questions ? Ask us.

Give, get, ask…

Join our community of users to share your knowledge and good practices.