Click on the “New user request” menu:
The following form is displayed:
The public and the private log are used to keep track of all communications and activities related to a user request.
The public log is aimed at exchanging information with the requestor.
The private log is the preferred way for keeping track of the investigations or operations: copy/paste of command line results, summary of communications with a provider, etc.
Each entry in the public or private log is tracked with the name of the user who updated it and when it was done. It cannot be modified nor deleted.
The public log is visible from the customer portal.
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