What is iTop community ?

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• Free
• Tailored
• Team

iTop community : An open source project

iTop is an on-premise customizable ITSM and CMDB solution that can adapt to your internal processes and help you deliver better services. 

At the core of iTop, the CMDB data model is a modifiable and extendable repository for recording all the technical, functional and organizational components and relations within your information system.

Designed by experienced IT service professionals, iTop was created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfill.

iTop is a collaborative tool that offers the ability to respond better and faster. The community version of iTop, open source and not limited, is also the core of extended packages with more specific features : iTop essential and iTop professional. 

Because each company has its own constraints, Combodo has also been editing a SaaS version of iTop. 

iTop essential and professional : Custom packages 

	iTop Community	iTop Essential	iTop Professional
Custom CMDB
Configuration, contact, organization management
User request management
Incident management
Problem management
Change management
CSV and Excel import/export
Data synchronization engine
Graphical impact analysis
Configurable notifications
REST/JSON API
Working schedule management
Automatic eMail replies
Ticket creation and update by eMail
Approbation rules		Simple	Configurable
Pre-canned replies
User satisfaction surveys
User request templates
ITSM Designer - CMDB customization
ITSM Designer Pro - Workflows and profiles personnalization

 

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