What is iTop community ?

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iTop community : An open source project

iTop is an on-premise customizable ITSM and CMDB solution that can adapt to your internal processes and help you deliver better services. 

At the core of iTop, the CMDB data model is a modifiable and extendable repository for recording all the technical, functional and organizational components and relations within your information system.

Designed by experienced IT service professionals, iTop was created to manage the complexity of shared infrastructures. iTop gives you the ability to analyze the impact of an incident or a change on the various services and contracts that you have to fulfill.

iTop is a collaborative tool that offers the ability to respond better and faster. The community version of iTop, open source and not limited, is also the core of extended packages with more specific features : iTop essential and iTop professional. 

Because each company has its own constraints, Combodo has also been editing a SaaS version of iTop

iTop essential and professional : Custom packages 

Custom CMDB - - -
Configuration, contact, organization management - - -
User request management - - -
Incident management - - -
Problem management - - -
Change management - - -
CSV and Excel import/export - - -
Data synchronization engine - - -
Graphical impact analysis - - -
Configurable notifications - - -
Working schedule management   - -
Automatic eMail replies   - -
Ticket creation and update by eMail   - -
Approbation rules   Simple Configurable
Pre-canned replies     -
User satisfaction surveys     -
User request templates     -
ITSM Designer - CMDB customization   - -
ITSM Designer Pro - Workflows and profiles personnalization     -


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