Deal with iTop menus

Documentation > User Guide > Deal with iTop menus
  • Available with
  • Free
  • Team

Your instance have now some brand new menu.

 

Here are the changes between iTop and iTop SaaS menus


Comparative table
 

New tag Previous tag Previous location Available on
Navigation Welcome   Free/Team
  • Home
 Welcome   Free/Team
  • Search
 New item   Free/Team
  • My shortcuts
 No change No change Free/Team
Helpdesk No change Lower in the main menu Free/Team
  • Dashboard
 Overview No change Free/Team
  • New ticket
 New user request No change Free/Team
  • Shortcuts
 No change Lower in the main menu Free/Team
    • Tickets assigned to me
 Requests assigned to me No change Free/Team
    • Hot tickets
 No change No change Free/Team
    • Open tickets
 All open requests No change Free/Team
    • My support tickets
 My support calls No change Free/Team
  • Search for tickets
 Search for user requests Upper in this submenu Free/Team
  • Predefined answers
 Precanned replies Service management Free/Team
  • FAQ categories and domains
 FAQ categories In "Problem management" menu and "FAQ overview" submenu Free/Team
Configuration items (CMDB) Configuration management Upper in the menu Free/Team
  • Dashboard
 Overview No change Free/Team
  • New element (CI)
 New CI Lower in this submenu Free/Team
  • Shortcuts
 - Replaces all searches submenus Free/Team
    • Pcs
 - - Free/Team
    • Servers
 - - Free/Team
    • Network devices
 - - Free/Team
    • Printers
 - - Free/Team
    • Documents
 - - Free/Team
  • Search for CIs
 No change No change Free/Team
  • Brands, models, types
 - - Free/Team
Services and contracts Service management Lower in the main menu Free/Team
  • Services catalog
 - - Free/Team
    • Services families
 No change Lower in this submenu Free/Team
    • Services
 No change Lower in this submenu Free/Team
    • Services sub-categories
 No change Lower in this submenu Free/Team
  • Contracts
 - - Free/Team
    • Customer contracts
 No change No change Free/Team
    • SLAs
 No change Lower in this submenu Free/Team
    • SLTs
 No change Lower in this submenu Free/Team
    • Provider contracts
 No change Upper in this submenu Free/Team
  • Automation
 - - Free/Team
    • Closing rules
 No change Lower in this submenu Free/Team
    • Expiration rules
 No change Lower in this submenu Free/Team
  • Calendars
 - - Free/Team
    • Open hours
 Coverage windows - Free/Team
    • Holidays
 - - Free/Team
    • Holiday calendars
 - -

Free/Team
Time tracking - - Team
  • Time tracking
 - - Team
  • My time tracking report
 - - Team
  • Time tracking report
 - - Team
Tools Data administration - Free/Team
  • Data model
 - Administration Free/Team
  • CSV import
 No change No change Free/Team
  • Audit
 - - Free/Team
    • Audit
 No change No change Free/Team
    • Audit categories
 - - Free/Team
  • Queries
 - Administration Free/Team
    • OQL queries
 Run queries In "Administration" menu and "Queries" submenu Free/Team
    • Query phrasebook
 - In "Administration" menu and "Queries" submenu Free/Team
    • Export
 - - Free/Team
  • Synchronization dashboard
 Synchronization data sources In "Configuration" menu Free/Team
  • Integrations
 - In "Configuration" menu Team
  • APIs
 - - Free/Team
Administration - - Free/Team
  • Foundation data
 - In "Configuration management" menu Free/Team
    • Organizations
 - - Free/Team
    • Locations
 - - Free/Team
    • Contacts
 - - Free/Team
  • Mail inboxes
 Incoming email inboxes In "Configuration"menu Free/Team
  • User management
 - - Free/Team
    • User accounts
 - - Free/Team
    • Profiles
 - - Free/Team
  • General configuration
 - In "Configuration" menu Free/Team
  • LDAP configuration
 - - Free/Team
  • Theme
 - - Team

 

For instance here is an example of the changes you might expect :

In your "Welcome" menu :

We change the label to "Navigation" and we added a "Search" item.

 

You still have unanswered questions ? Ask us.

Give, get, ask…

Join our community of users to share your knowledge and good practices.

iTop SaaS community
Contact us Start

Help

Documentation
Community
Services

About

Combodo
iTop
Contact

Other

Legal notices
Privacy policy