Manage your contracts

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Managing your contracts

Before beggining
 

The customer contracts defines the type of services each user linked to a contract has access to. Each contract refer to a “type” of contract to help categorize them.

Contract types
 

Before creating any contract, you have to create the contract types. In the Data administration tab, choose typology configuration and create your contract types. For instance, it can be:

• Hardware contracts
• Maintenance contracts
• Outsourcing contracts

Customer contracts
 

Just click on the button “New” in the "Customer contract" menu to create a new one.

The tab “Services” display the list of services provided to the customer for this contrat. You can specify for each service which SLA is applicable.